Shipping Policy

DOMESTIC

  • Free Express Home Delivery for orders valued at or exceeding PKR 2500/-
  • A shipping fee or Rs.180 is applicable on orders valued below PKR 2500/-
  • All orders may take up to 3 - 5 working days to be delivered
  • All Lahore Orders would be delivered within 48 hours of the order being placed.
  • If Lahore orders are not delivered within 48 hours, please contact our customer support or message us

INTERNATIONAL

Unfortunately, we do not offer international shipping yet.

ONLINE ORDER PROCESS

  • Order on the Cougar website by selecting a product and clicking on ‘Add to cart’ or ‘Buy it Now’, if you don’t wish to add more items to your cart.
  • Click on the bag icon located on the top right corner
  • After reviewing items in your cart click on proceed to check out
  • Fill in the Following details:
    • First name
    • Last name
    • Email
    • Phone#
    • Address
    • Country
    • State/Province
    • City
  • Select a payment method (Online Payment/COD)
  • Press the ‘Order’ button to place your Order and get your Order Number
  • Once your order is confirmed you will receive an email
  • After the confirmation email you will receive another email with a tracking number and your order details
  • you will receive an automated call from Cougar through which you can confirm your Order. In case of no confirmation call, reach out to us at 042-32301484 or info@cougar.com.pk.
  • During the transition of your package, you can use the tracking number to stay updated with your delivery status
  • Upon receiving your order, please pay your due charges and keep your Invoice for at least 14 days (as per our return & exchange policy)