Return & Exchange Policy

NoteCougar Clothing has no exchange policy on sale items.

Products not on sale can be exchanged from any of our retail stores within 7 days from the date of delivery. If the time passed has exceeded 7 days, the exchange is impossible.

 Our exchange policy is very flexible provided that

  • The product is unused.
  • The price label and tags are intact.
  • You have the purchase invoice.
  • The exchange is made within 7 days of purchase. 

If an incorrect/faulty product has been delivered, contact our customer service center by emailing us images of the product at or calling us at 042-32301484 within 7 days of delivery. After our team reviews the product, we will gladly help you with your exchange. Once 7 days have passed from the delivery date, our team will no longer entertain any claims.

Cougar does not offer a "return or refund policy'' on purchased items.

Note: Please do not accept the parcel if it's already opened or tampered with in any way.
Kindly only accept parcels that are packed in Cougar branded flyers.

Please feel free to reach out to our customer support: and WhatsApp 0335-1116664 along with Landline 042-32301484.