• You can create your account during the Checkout process
• You can also create your account by clicking on the account icon located in the top right corner and clicking on ‘Create account’
• After inputting required details and clicking ‘Create’ your account will be created
• You can Sign into your account by clicking on the account icon located in the top right corner or clicking ‘Login’ and inputting required details

• If you set up an account, then you do not have to enter your details every time you shop with us.
• Easier to check the status of orders.
• View past orders
• You will be updated with our New Arrivals, Sales and Promotional Activities

• Once signed in click on the account icon located on the top right corner
• Click on ‘view Addresses’ listed in Account details
• You will then have the option to ‘Add Address’, ‘edit’ or ‘delete’
• You can add a new address or edit an existing address according to your needs
• When adding a new address, you can change your default address by clicking on ‘SET AS DEFAULT ADDRESS’ after inputting required details

You may recover your password from the “Forget Password" section. An email with your new password will be sent to you within 24hours. You may also contact us through our Facebook page https://www.facebook.com/cougar.clothing/

 or write to us at info@cougar.com.pk

You can subscribe to our newsletter by entering your email in the ‘SIGN UP AND SAVE’ section located in the footer to receive updates on sales & promotions.

• Select a Product
• Choose Preferred Size
• Select Quantity.
• Click on ‘Add to cart’ or ‘Buy it Now’ if you don’t wish to add more items to your cart.
• Click on the bag icon located on the top right corner
• After reviewing items in your cart click on proceed to check out
• Input the required details.
• Click ‘Create an account for later use’ if you want to register your account on our website. Selecting this option will prompt you to enter a password to secure your account.
• Select a payment method (Online Payment/COD)
• Click on “Confirm ORDER” once you’ve filled in all the required details. Your Order Number which will be provided to you at the "Thank You" page.
• Check your email for an Order summary
• you will receive an automated call from Cougar through which you can confirm your Order. In case of no confirmation call, reach out to us at 042-32301484 or info@cougar.com.pk.

Yes, all prices offered on the website are consistent with prices of items instore. 

Click on the search icon on the top right of the website. Enter the SKU code or the name of the product you are looking for.

Size Guides are available for all products on their respective product pages.

Yes, they will be the same except in the case of products which are handcrafted where slight differences can be expected. If there are any issues please Contact Customer Services. Note the actual color of the product may vary from the picture due to the setting of your device.

Unfortunately, you cannot reserve your Order online.

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services immediately.

You can check the status of your order in two ways:

1. Click on the “Orders Status" section in your account
2. Click on ‘Track Your Order’ in the Information Section located in the Footer and inputting required details

If you are unable to track your order, you can always contact us on our Facebook page https://www.facebook.com/cougar.clothing/ or you can write to us at info@cougar.com.pk

Reach out to us at 042-32301484 or info@cougar.com.pk. Meanwhile, you can place your Order as a Guest without creating an Account.

In case you are not able to sign-in,

• Reset your password and try signing-in again. If this still does not work,
• Call us at 042-32301484or reach us by email at info@cougar.com.pk

Call us at 042-32301484 or reach us by email at info@cougar.com.pk . Alternatively, you can contact us on WhatsApp to place an order.

• Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses and CVV.
• If that doesn’t work, checkout using the Cash on Delivery (COD) payment option.

You can subscribe to our newsletter to receive updates on sales & promotions. In case you are unable to subscribe, please call us at 042-32301484 or reach us by email at info@cougar.com.pk

You can pay for your Order via two payment methods:

1. Cash on Delivery – available all over Pakistan.
2. Online Payment – Visa & Master Card, Debit & Credit Cards

Yes, we use SSL encryption for all online transactions which ensure that your data will be safe during transmissions. 

In some cases, payment sent by you may not be received by Cougar due a Banking error. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

Your Order should be delivered within the following time frames:

• 24 to 48 Hours for Lahore.
• 3-4 working days for other cities.
• 5-7 working days for Northern Areas

If your order does not arrive, please Contact Customer Services or call us at 042-32301484 

In cases of political unrest or natural disasters some delay can be expected in delivery.

Delivery is free for all order valued more than Rs 2500. Any order valued less than Rs 2500, a standard fee of Rs. 180 is applicable.

Unfortunately, we do not offer international shipping yet.

You should Contact Customer Services immediately as your order may be cancelled.

To modify your Address, please Contact Customer Services. Please note, the address cannot not be modified once the order has been dispatched.

Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be sent to you via our courier partner or you may find it in your Sales Summary email.

You can also contact our Customer Service center by emailing us images of defected/wrong product at info@cougar.com.pk or calling us at 042-32301484 within 7 days of delivery.

Non-sale Product(s) can be exchanged from any of our retail stores within 7 days from the date of delivery. If the time has exceeded 7 days, then exchange is not possible.

Cougar does not offer a "returned or money back guarantee'' on purchased items.