Cougar staging Privacy Policy

Note: Cougar Clothing has no exchange policy on sale items.

Products not on sale can be exchanged from any of our retail stores within 7 days from the date of delivery. If the time passed has exceeded 7 days, the exchange is impossible.

 Our exchange policy is very flexible provided that

• The product is unused.
• The price label and tags are intact.
• You have the purchase invoice.
• The exchange is made within 7 days of purchase. 

If an incorrect/faulty product has been delivered, contact our customer service center by emailing us images of the product at info@cougar.com.pk or calling us at 042-32301484 within 7 days of delivery. After our team reviews the product, we will gladly help you with your exchange. Once 7 days have passed from the delivery date, our team will no longer entertain any claims.

Return:
Cougar does not offer a "return or refund policy'' on purchased items.

Note: Please do not accept the parcel if it's already opened or tampered with in any way.
Kindly only accept parcels that are packed in Cougar branded flyers.

Please feel free to reach out to our customer support: info@cougar.com.pk and WhatsApp 0335-1116664 along with Landline 042-32301484.

Note: Cougar Clothing has no exchange policy on sale items.

Products not on sale can be exchanged from any of our retail stores within 7 days from the date of delivery. If the time passed has exceeded 7 days, the exchange is impossible.

 Our exchange policy is very flexible provided that

• The product is unused.
• The price label and tags are intact.
• You have the purchase invoice.
• The exchange is made within 7 days of purchase. 

If an incorrect/faulty product has been delivered, contact our customer service center by emailing us images of the product at info@cougar.com.pk or calling us at 042-32301484 within 7 days of delivery. After our team reviews the product, we will gladly help you with your exchange. Once 7 days have passed from the delivery date, our team will no longer entertain any claims.

Return:
Cougar does not offer a "return or refund policy'' on purchased items.

Note: Please do not accept the parcel if it's already opened or tampered with in any way.
Kindly only accept parcels that are packed in Cougar branded flyers.

Please feel free to reach out to our customer support: info@cougar.com.pk and WhatsApp 0335-1116664 along with Landline 042-32301484.

DOMESTIC

• Free Express Home Delivery for orders valued at or exceeding PKR 2500/-
• A shipping fee or Rs.180 is applicable on orders valued below PKR 2500/-
• All orders may take up to 3 - 5 working days to be delivered
• All Lahore Orders would be delivered within 48 hours of the order being placed.
• If Lahore orders are not delivered within 48 hours, please contact our customer support or message us

INTERNATIONAL

Unfortunately, we do not offer international shipping yet.

ONLINE ORDER PROCESS

• Order on the Cougar website by selecting a product and clicking on ‘Add to cart’ or ‘Buy it Now’, if you don’t wish to add more items to your cart.
• Click on the bag icon located on the top right corner
• After reviewing items in your cart click on proceed to check out
• Fill in the Following details:
  • First name
  • Last name
  • Email
  • Phone#
  • Address
  • Country
  • State/Province
  • City
• Select a payment method (Debit - Credit Card /COD)
• Press the ‘Order’ button to place your Order and get your Order Number
• Once your order is confirmed you will receive an email
• After the confirmation email you will receive another email with a tracking number and your order details
• you will receive an automated call from Cougar through which you can confirm your Order. In case of no confirmation call, reach out to us at 042-32301484 or info@cougar.com.pk.
• During the transition of your package, you can use the tracking number to stay updated with your delivery status
• Upon receiving your order, please pay your due charges and keep your Invoice for at least 14 days (as per our return & exchange policy)

DOMESTIC

• Free Express Home Delivery for orders valued at or exceeding PKR 2500/-
• A shipping fee or Rs.180 is applicable on orders valued below PKR 2500/-
• All orders may take up to 3 - 5 working days to be delivered
• All Lahore Orders would be delivered within 48 hours of the order being placed.
• If Lahore orders are not delivered within 48 hours, please contact our customer support or message us

INTERNATIONAL

Unfortunately, we do not offer international shipping yet.

ONLINE ORDER PROCESS

• Order on the Cougar website by selecting a product and clicking on ‘Add to cart’ or ‘Buy it Now’, if you don’t wish to add more items to your cart.
• Click on the bag icon located on the top right corner
• After reviewing items in your cart click on proceed to check out
• Fill in the Following details:
  • First name
  • Last name
  • Email
  • Phone#
  • Address
  • Country
  • State/Province
  • City
• Select a payment method (Debit - Credit Card /COD)
• Press the ‘Order’ button to place your Order and get your Order Number
• Once your order is confirmed you will receive an email
• After the confirmation email you will receive another email with a tracking number and your order details
• you will receive an automated call from Cougar through which you can confirm your Order. In case of no confirmation call, reach out to us at 042-32301484 or info@cougar.com.pk.
• During the transition of your package, you can use the tracking number to stay updated with your delivery status
• Upon receiving your order, please pay your due charges and keep your Invoice for at least 14 days (as per our return & exchange policy)