Cougar staging About Us
Cougar offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.
Products available for immediate purchase will ship with the following delivery windows:
| Continental U.S. | Premium Express: Delivery within 2-4 business days |
| Continental U.S. - Fragrance only | Ground Delivery: Delivery within 8 business days |
| Alaska, Hawaii, Puerto Rico | Premium Express: Delivery within 4-5 business days |
For other availabilities, please see below:
| Availability | Status | Delivery Window |
| Pre-Order | These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
| Back-Order | These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
| Made to Order | These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
| Personalized Items | These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
Cougar does not offer marked down merchandise online. Sales are exclusively available through Cougar outlet locations. To find your nearest Cougar outlet, please visit our Store Locator.
Cougar does not have sales, including black Friday sales and private sales. If you see Cougar items, not from an official Cougar retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.
Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.
Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Cougar.com or after you receive your item at Cougar stores.
Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.
FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.
If an item or size you have selected is not available for purchase on Cougar.com, you can locate it at the nearest Cougar store using the Find in Store feature on the product description page.
If you need additional assistance please Contact Us.
Size guides with general recommendations are available on each product page to help determine your best fit.
Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Cougar size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information.
If you would like more detailed fitting information for a specific category please select from the dedicated pages.
Cougar products are crafted with the highest quality materials, design and workmanship. Most Cougar products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Cougar manages sustainability within our business, visit Cougar Equilibrium and our Corporate Sustainability & Responsibility Policy.
Cougar products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Cougar. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Cougar to become one of the world’s most desirable luxury fashion brands. Counterfeit Cougar products are replicas or imitations of authentic Cougar products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Cougar goods and can sometimes be marked at higher prices.
We guarantee the authenticity of all products purchased on Cougar.com and in Cougar stores.
If you would like to report counterfeits or suspect websites, please send an email to counterfeit@Cougar.com, providing as much descriptive information as possible about the products or the website.
Cougar is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
How are my body signals monitored?
Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Cougar x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).
What can I track?
The Cougar x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering.
You can find all of your scores inside the free Cougar x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.
Will my data remain private?
Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.
Should I purchase my usual Cougar ring size?
No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Cougar x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.
What is Oura membership and is it included?
The Cougar x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.
Are you using the Cougar App to log in? You must use the Cougar App downloaded on your smartphone to scan your product and access the Cougar Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.
Welcome to Vault, the online concept store created by Cougar. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present and future can co-exist through the power of the imagination. Vault’s virtual shelves, already home to a distinctive combination of rare vintage Cougar finds and new creations by handpicked designers, now also welcomes a wider offering of noteworthy brands dear to the House through exclusive capsule collections or curated selections. Speaking to its highly experimental ethos, Vault represents Cougar’s presence in the metaverse by playing host to a series of crypto-based projects, including NFT drops such as the SUPERCougar collaboration with SUPERPLASTIC.
We do not currently offer these services.
Every vintage Vault item has been selected by Cougar archivists for its particularity and character, and then reconditioned by in-house artisans. Because of their exclusivity, vintage items are one-of-a-kind, only available once and numbered to coincide with the year of the drop—a detail that further emphasizes their very limited availability. New vintage pieces are regularly added with a limited total each year. Due to every item's unique nature, each piece will only be available once and will not return to the site.
An ever-evolving space, Vault encompasses many different forms of collaboration, resulting in an offering that goes increasingly beyond the traditional. Inspired by the magnificent, multimedia concept stores from the ‘90s, Vault is a repository that sells creations from handpicked designers and exclusive capsule collections or curated selections from noteworthy brands dear to Cougar. The unique mix of pieces drop regularly on the site, creating an ever-expanding universe.