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Return & Exchange Policy

1. ALL PRODUCTS PURCHASED FROM COUGAR.COM.PK CAN BE EXCHANGED WITHIN 14 DAYS OF PURCHASE ONLY IF:-
  1. The item(s) is faulty, damaged or defective at the time of delivery.
  2. The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

In case of a dispute/complaint, you must notify us within 3 days of delivery by writing to [email protected] or by calling at 0336-1116664. In case you want to raise a dispute, we at Cougar look at each dispute on a case-by-case basis and try to be fair to both parties.

2. No product/item ordered online can be exchanged at any Cougar retail store. Replacement will be sent in case the product is found to be defected/faulty/damaged. You will be required to email photographic evidence of the defective item at [email protected] or at our Facebook page: www.facebook.com/cougar.clothing/ within 14 days of purchase after which no claims will be entertained.
3. No Exchange & Return on 70% off Products.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  1. Exchange request is made outside the specified time frame.
  2. Product is damaged because of use
  3. Product has been tampered.
  4. Anything is missing from the package including price tags, labels, original packing, freebies and accessories.

Cougar does not offer a “refund” or “Money Back Guarantee” on purchased items.